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Terms and Conditions

Terms and Conditions
Website Terms of Use

This website is owned and operated by Ink Trails trading as “Ink Trails” (or “we” or “us” or “our”). By entering, accessing or using our website in
any way, you agree to comply with the following Website terms and conditions of use, Privacy Policy, and our Returns Policy (collectively our
“Website Conditions”), as well as any other laws or regulations which apply to this website. In addition, when you make an enquiry or order any
products or services through this website, you will do so subject to the terms and conditions on this page, as set out in our online customer
terms & conditions, subject to all our other website conditions and such further terms and conditions as may be notified to you. By using this
website, you acknowledge that you have read and understood all of the website conditions and agree to be bound by them. However, if you do
not or cannot accept our website conditions in totality and without modification, you must stop using our website immediately.
We may revise and update our website conditions at any time and your continued usage of this website means you accept those changes.
While Ink Trails aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologize. Please refer
back to these website terms & conditions of use from time to time so that you are aware of the revised and current terms and conditions.
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

All prices, unless indicated otherwise are in Indian Rupees.

By indicating user’s acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions.
Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
In a credit card transaction, you must use your own credit card. Ink Trails will not be liable for any credit card fraud. The liability to use a card

fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

Shipping and Delivery

Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost
towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Ink
Trails. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Ink Trails shall not be liable for
any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Ink Trails.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Ink Trails reserves the
right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user
details are found not true (wholly or partly), Ink Trails has the right in its sole discretion to reject the registration and debar the user from
using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
All Duties and taxes for international shipping shall be borne by the customer. Ink Trails is not liable to pay any Duties or Taxes for
International Shipping.

Return Policy

In an unlikely event that that your product arrives damaged, email us a photo of the damaged product within 24 hours of receiving your order
with details of the order. All complaints will be processed within 5 working days and a replacement shall be shipped to you at the earliest. You
will not be charged for the shipping of the replacement item.
If you have any concerns about your order, please contact us at and we will be in touch as soon as possible.


After having placed the order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any
cancellation on orders after the product has been dispatched from our store.
In case of cancellation, there is no credit refund given on the purchase amount, but you can exchange it for another product(s) of same or a
higher value by paying the remainder.
For any queries regarding the same, please contact us at
Intellectual Property

The trademark “Ink Trails” is a proprietary trademark of Ink Trails, used under a permitted license by Ink Trails Illustrations. The website
( and all contents including text, illustrations and images are created and owned by Archana Pereira.


This website and its contents are the property of Ink Trails and are subject to copyright. The contents of our website and the website as a
whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and
non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or
performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be
prosecuted by law.

Privacy Policy

This privacy policy sets out how Ink Trails uses and protects any information that you give on when you use this website. Ink
Trails is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide
certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with
this privacy statement. Ink Trails may change this policy from time to time by updating this page. You should check this page from time to time
to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting
using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or
mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in
accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology
(Intermediaries Guidelines) Rules 2011.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps
analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in
order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can
choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to
decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we
do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the
privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to
be used by anybody for direct marketing purposes
If you have previously agreed using your personal information for direct marketing purposes, you may change your mind at any time by writing
to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting only if
you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If
you would like a copy of the information held on you please write to us
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the
above address. We will promptly correct any information found to be incorrect.